Argo Translation Customer Portal (ACP) frequently asked questions

Where can I request an interpreting appointment?

Request an appointment on our online form.

How do I reset my password?

If you are an existing user, please go to portal.argotranslation.com and click on “Forgot your password?” as shown in this screen capture. If you do not have an account, please contact your project manager or account manager so they can enroll you. You can also click on the “Get in Contact” option.

Can I create roles and permissions in the customer portal?

You can create special roles limiting users from seeing invoices, submitting new projects, and a host of other activities. Please review this video to learn how to create roles and apply them to a user.

How can I find the details on a telephonic interpretation call we made? Also, is there a way to download the data and call history?

We make all of that data available in the TI Calls section of the Reporting Menu, as shown in the screen capture. You can also download the entire call history to an Excel file. Please review this video to learn how to download the information and quickly create a pivot table to segment the data.

 

Can I access my open balance and pay invoices online?

You can access your open invoices and pay your balance due in the Billing menu in the customer portal. You can also download PDF copies of each invoice. Please review this short video for additional instructions.

 

How do I add a credit card to my account?

You can securely add a credit card to your account via the account settings under the profile avatar in the customer portal. Please review this short video for additional instructions.

How do I add a user to my account?

You can add a user to your account via the account settings under the profile avatar in the customer portal. Please review this short video for additional instructions.

 

How do I submit a project?

You can submit a new project in the customer portal in a few quick steps. The process even allows you to preapprove your project and define your desired timeline. The process is kicked off by selecting the New Project button in the main navigation bar. Please review this short video for additional instructions.

 

Can I request multiple languages for different files in the same project?

Yes. You can upload multiple files in a single project and assign different language pairs to each file. After uploading your files, you'll move to the language selection screen. Select the full set of target languages needed across all files, then uncheck any languages that don't apply to a given file. Please review this short video for additional instructions.

What sort of information can I get on the dashboard in the customer portal?

The dashboard in the customer portal summarizes all your important information. You can access Open Quotes, Active Projects, your main contacts at Argo Translation, and your spending by month and by language. You can also securely pay your open balance in a few clicks. Please review this short video for additional instructions.

Do you have any reporting features in the customer portal?

You can access reports about Invoices and Sales Orders under the Reports menu in the navigation bar. This menu also includes your Telephonic Interpretation history if you use that service. Please review this short video for additional instructions.

How does the Argobot feature work? Can I easily find projects or files by using that feature?

The Argobot feature helps you quickly find a project by keyword, file name, or invoice number. The Argobot feature is located in the main navigation bar. Please review this short video for additional instructions.

It seems that my company is blocking the Customer Portal website. What should I tell our IT people?

To get the full features of the portal, the following domains should be whitelisted:

• portal.argotranslation.com

• dl.argotranslation.com

• ext.argotranslation.com

• pay.argotranslation.com

• argotrans.box.com

Alternatively, they could simply whitelist *.argotranslation.com and argotrans.box.com.

Can you describe how you keep credit card information safe? Is the customer portal PCI-compliant?

We partner with Stripe for our payment processing to ensure a secure and seamless transaction experience for our customers. Stripe is a leading online payment solution known for its robust security measures, including PCI DSS compliance, encryption of sensitive data, and real-time fraud detection. By leveraging Stripe's advanced security infrastructure, we safeguard your payment information against unauthorized access and fraud, allowing you to make transactions confidently. Our commitment to using Stripe reflects our dedication to providing you with a safe, reliable, and hassle-free payment experience. You can read more about Stripe's security measures here.

Can you describe how the Argo Translation Customer Portal keeps company data safe?

The customer portal is built on a platform that makes it easier for us to quickly deploy containerized web applications and APIs without worrying about the underlying infrastructure. Several aspects contribute to this secure environment for application deployment.

• Infrastructure Security - The platform is built on AWS's secure infrastructure, benefiting from all the baseline physical and operational security measures implemented by AWS. This includes data centers with state-of-the-art security and compliance, with various certifications and audits like ISO 27001, SOC reports, and more.

• Data Encryption - The platform supports encryption to protect your data. Data in transit to and from the platform is encrypted using TLS (Transport Layer Security). For data at rest, the platform leverages the AWS infrastructure's encryption capabilities.

• Automatic Updates and Patch Management - The platform abstracts away the underlying server and operating system management, which includes automatic updates and patch management. This ensures that the platform is always up-to-date with the latest security patches, reducing the risk of vulnerabilities.

Do you support single sign-on (SSO) or multi-factor authentication (MFA)?

We support both SSO and MFA at an additional cost depending on specific implementation needs and scale. We offer various pricing plans to accommodate businesses of all sizes. Please contact your account manager for a detailed quote.

I received my project delivery email from my project manager, but I don't know how to download my translated files. Where do I find the file download option?

The link included in the email will take you to the project page. The lower portion of the page shows the Source Project Files and the Final Project Files sections, which include download links to all the project files.